How would you explain the use of softphone over VPN to make internal and external calls where there is clearly no direct access Voice Vlan and no connectivity to ShoreGeat switches, only to Director. Check your softphone status and make sure your Call State looks ok(when on a call). The fact that the call is completing means that all the requisite call setup information is getting through, which means talking to the Shoretel server.But ping your endpoints and make sure they're working from your PC.Īnother aspect: when Communicator is open, hit Ctrl-F12. You'll see all the traffic to and from your voice VLAN during a softphone call. Quick way to verify this: setup wireshark and capture data. Either way, the communication is directly to the voice VLAN.
Xlite softphone no sound during call Pc#
That means, when you're calling another phone your PC is talking directly to that phone, or if you're talking to an outside line, the PC is talking directly to the trunk switch. If you have multiple SIP accounts and want to forward calls in only one of the SIP accounts, use the per-account call forwarding settings. This setting controls all the SIP accounts in the softphone client. And communications between VOIP phones are point to point. On: Send all incoming calls to a specific number if Bria is enabled and registered. Communicator talks to the Director server, but when you're using a softphone, the PC is the endpoint for the RTP stream.
This is true from the phone but on a PC ? ST Communicator uses TCP connection to director. Sounds like your audio paths TO your PC are fine, but not in the other direction. One way audio is generally a network issue-as if your firewall is blocking your audio out from the network your PC is on(VPN, data network) to the voice network.
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